Terms and Conditions

Welcome to Zetasoft IT Solutions! By accessing and using our website or services, you agree to abide by the following Terms and Conditions. These terms define the relationship between you (“user,” “client,” or “customer”) and Zetasoft IT Solutions (“we,” “us,” or “our”) and govern your use of our IT solutions, including web development, app development, ERP/CRM systems, and digital marketing services. If you disagree with any part of these terms, you must refrain from using our platform and services.

Scope of Services

Zetasoft IT Solutions provides a wide range of services, including website design and development, software solutions, app development, digital marketing, SEO, and ERP/CRM implementation. Our role is to deliver these services based on project-specific agreements and client requirements. While we strive to meet the highest standards of quality and efficiency, we do not guarantee specific outcomes unless explicitly stated in a signed agreement.

The content and materials on our website are for informational purposes only and do not constitute a binding commitment for services unless specified in a formal contract. Any third-party integrations or tools used as part of our services remain the property of their respective owners, and Zetasoft cannot guarantee their functionality beyond the terms provided by these third parties.

User Responsibilities

When you engage with Zetasoft IT Solutions, you agree to the following responsibilities:

1. Provide accurate and complete information required for the successful completion of your project. This includes details related to project requirements, timelines, and budgets.
2. Use our website and services only for lawful purposes and refrain from engaging in any activity that disrupts or harms the functionality of our platform or the services of others.
3. Respect intellectual property rights by not copying, redistributing, or modifying our website content, project deliverables, or proprietary tools without written permission.
4. Cooperate with Zetasoft during the project lifecycle, including responding to queries and providing timely approvals to avoid unnecessary delays.

Clients are solely responsible for ensuring the legality and compliance of the content they provide for use in their projects. Zetasoft will not be held liable for any disputes or claims arising from the misuse of third-party intellectual property by clients.

Service Delivery and Limitations

Zetasoft IT Solutions aims to deliver all services within agreed timelines and specifications. However, unforeseen technical challenges, client delays, or third-party dependencies may impact project timelines. Any such changes will be communicated promptly, and a revised schedule will be agreed upon where necessary.

Our services may include third-party tools, APIs, or software as part of the project. Zetasoft is not liable for the performance, availability, or updates of these third-party services. Additionally, any customization, upgrades, or integrations beyond the original project scope will be subject to separate agreements and additional costs.

Payments and Fees

Clients engaging Zetasoft IT Solutions are required to pay for services as per the terms outlined in their respective agreements. Payment schedules, milestones, and amounts will be detailed in the project proposal or invoice. Payments must be made through approved channels, and all fees are non-refundable unless otherwise specified in a written agreement.

For ongoing services such as digital marketing or SEO, fees are typically billed on a recurring basis. Late payments may result in the suspension or termination of services. Zetasoft reserves the right to charge interest on overdue amounts at the rate specified in the contract or applicable law.

Intellectual Property

All project deliverables created by Zetasoft IT Solutions, including websites, apps, and software, are the intellectual property of Zetasoft until full payment is received. Upon payment completion, ownership of the final deliverables is transferred to the client, excluding any third-party components or proprietary tools used in the development process.

Zetasoft retains the right to showcase completed projects in our portfolio unless expressly prohibited in a written agreement. Clients are prohibited from reproducing, reselling, or redistributing Zetasoft’s intellectual property or proprietary methods without authorization.

Limitation of Liability

Zetasoft IT Solutions is committed to delivering quality services; however, we cannot guarantee specific outcomes or results, particularly in areas like SEO, digital marketing, or software performance reliant on external factors. To the fullest extent permitted by law, Zetasoft will not be liable for:

1. Indirect, incidental, or consequential damages arising from the use of our services or deliverables.
2. Losses due to technical issues, client delays, or third-party software failures.
3. Any errors or omissions in project content provided by the client.

In cases of dispute, Zetasoft’s liability is limited to the amount paid by the client for the specific service in question.

Dispute Resolution

In the event of disputes or disagreements, Zetasoft encourages resolution through mutual discussions and mediation before pursuing legal remedies. All disputes arising from these Terms and Conditions or related to our services will be governed by the laws of Pakistan or the jurisdiction specified in the agreement.

Zetasoft reserves the right to terminate services or client accounts for violations of these Terms and Conditions, including non-payment or misuse of our platform.

Changes to Terms and Conditions

Zetasoft IT Solutions reserves the right to update these Terms and Conditions periodically to reflect changes in services, legal requirements, or operational practices. Clients will be notified of significant changes via email or notices on our website. Continued use of our services after such updates constitutes acceptance of the revised terms.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact Zetasoft IT Solutions through the following channels:

• Email: [email protected] – [email protected]
• Phone: +92 319-4497591
• Address: 5G Emporium, Top City-1, Islamabad, Pakistan

Zetasoft IT Solutions is dedicated to delivering tailored digital solutions while prioritizing the security and privacy of your personal data.